Welcome, Introduction

Welcome to SB Tuition Centre. By accessing or using our website, you agree to comply with and be bound by the following Terms of Use, which together with our Privacy Policy govern SB Tuition Centre’s relationship with you in relation to this website. If you disagree with any part of these terms, please do not use our website.

Definitions

• “Website” refers to https.sbtuitioncentre.in and any other digital platform owned or operated by SB Tuition Centre.
• “User,” “You,” or “Your” refers to any individual or entity accessing the website.
• “SB Tuition Centre,” “We,” “Our,” or “Us” refers to the entity that owns and operates this website.

1. Eligibility and Accounts

Eligibility

At SB Tuition Centre, we aim to provide quality education and training to a wide range of learners. However, to maintain a high standard of service and ensure the safety and satisfaction of all our users, we have set certain eligibility criteria:

1.1. For Students:

• Age Requirement: Students of all ages are welcome. However, for specialized coaching (e.g., JEE, NEET), the student must be enrolled in the relevant academic class.
• Parental Consent: For students under the age of 18, registration on our platform or in-person at the Centre requires consent from a parent or legal guardian. This ensures that all decisions made regarding the student’s education are approved by a responsible adult.
• Academic Background: We offer tuition for all academic levels, from primary to higher secondary. Students must provide accurate information about their current academic level during registration to be matched with appropriate tutors.
• Commitment to Learning: Students should demonstrate a genuine interest in learning and be willing to commit to the tutoring sessions. Disruptive behavior or a lack of interest may result in discontinuation of services.

1.2. For Tutors:

• Qualifications: Tutors must have the necessary educational qualifications to teach the subjects they are applying for. This typically includes at least a bachelor’s degree in the relevant subject, although we may consider other qualifications based on experience and expertise.
• Experience: Prior teaching or tutoring experience is highly preferred. Tutors must be able to demonstrate their ability to effectively teach and manage students of various ages and learning capabilities.
• Background Check: All tutors are required to undergo a background check to ensure the safety and security of our students. This includes verification of educational qualifications, address proof and professional references.
• Professionalism: Tutors must exhibit professionalism in their conduct, including punctuality, respect for students, and adherence to the Centre’s guidelines and code of conduct.

Accounts

At SB Tuition Centre, we offer a streamlined and secure account management system for both students and tutors. Creating an account allows users to access our full range of services, manage their schedules, track their progress, and communicate with each other.

1.3. Account Creation:

   For Students and Parents:

• Registration: Students or their parents/guardians must register for an account on our website. This process involves providing accurate personal information, including the student’s name, age, academic level, and contact details.
• Account Verification: After registration, users will receive a verification email or SMS. The account must be verified to ensure security and to activate the full range of services.
• Profile Setup: Once verified, students/parents can complete the profile by adding details about their learning needs, preferences for tutors, and availability for sessions.

  For Tutors:

• Registration: Tutors must create an account by providing their full name, contact details, educational background, and teaching experience.
• Document Submission: Tutors are required to upload copies of their educational certificates and any other relevant documents during the registration process.
• Account Approval: Once the registration and document submission are complete, the Centre will review the application. Approved tutors will receive an account activation notice, allowing them to start offering their services.

1.4. Account Management:

• Privacy and Security: We prioritize the privacy and security of our users. All personal information is stored securely, and our website is equipped with advanced security measures to protect against unauthorized access. Users are encouraged to create strong passwords and to regularly update them.
• Account Termination: Users can terminate their accounts at any time by contacting our support team. However, any outstanding payments or sessions must be settled before the account can be closed. In cases of misconduct or breach of terms, the Centre reserves the right to terminate accounts without prior notice.

1.5. Fees and Payments:

• For Students: The first month’s tuition fee is to be paid directly to SB Tuition Centre upon the commencement of tuition. Subsequent payments are made directly to the tutor after each session. An administrative fee (Rs 500 only) is required to pay upon successfully matching a student with a tutor.
• For Tutors: Tutors will receive their first month’s payment from SB Tuition Centre after deducting the administrative fee and service charge of first month. Subsequent tuition fees are payable directly to the tutor on a convenient payment schedule by the parents. The home tutor is required to pay 15% of tuition fees for each month as service charges and Rs 500 (a one- time non-refundable Administration fee) to the Centre.

1.6. Support:

• Technical Assistance: Should you encounter any issues with your account or need assistance with the registration process, our support team is available to help. We offer support through email, phone, and live chat on our website.
• Feedback and Improvement: We encourage both students and tutors to provide feedback on their experiences. This helps us improve our services and ensure that all users have a positive experience at SB Tuition Centre.

2. Privacy Policy

This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website sbtuitioncentre.in or engage with our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we treat it. By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

3. Prohibited Conduct: Terms of use

SB Tuition Centre is committed to maintaining a respectful, lawful, and secure online environment for all users of its website. As a user of our website, you are expected to adhere to the following guidelines and refrain from engaging in any prohibited conduct:

3.1. Illegal Activities

   Users are strictly prohibited from using the website to engage in any activities that are illegal or unlawful under local, national, or international laws and regulations. This includes, but is not limited to:

• Fraudulent activities, including identity theft and payment fraud.
• Dissemination of counterfeit goods or unauthorized promotion of illegal substances.
• Engaging in or promoting money laundering, terrorism, or any other criminal activity.

3.2. Intellectual Property Infringement

   You may not use the website to infringe upon the intellectual property rights of others. This includes but is not limited to:

• Uploading, sharing, or distributing content that you do not have the legal right to use, copy, or distribute, including copyrighted material, trademarks, patents, or trade secrets.
• Removing, altering, or obscuring any copyright, trademark, or other proprietary notices from the content available on the website.

3.3. Harassment and Abuse 

   Users are prohibited from engaging in any form of harassment, abuse, or threatening behavior towards other users, SB Tuition Centre staff, or third parties associated with the website. This includes:

• Sending or posting derogatory, defamatory, or offensive messages.
• Stalking, intimidating, or bullying other users through the website or related communication channels.
• Engaging in hate speech, promoting violence, or inciting hatred based on race, ethnicity, religion, gender, sexual orientation, disability, or any other characteristic.

3.4. Misrepresentation and Impersonation

   Users must not misrepresent themselves or impersonate any person or entity on the website. This includes:

• Creating false identities or impersonating others, including SB Tuition Centre staff or other users.
• Providing false information during registration, including falsifying credentials or qualifications.
• Misrepresenting your association with any person or entity in any communication or content posted on the website.

3.5. Unauthorized Access and Interference

   You are prohibited from attempting to gain unauthorized access to any part of the website, its servers, or any user accounts. This includes:

• Hacking, cracking, or using unauthorized tools or techniques to access, disrupt, or modify any part of the website.
• Interfering with the website’s functionality, including attempting to overload, disrupt, or disable any system, server, or network connected to the website.
• Using automated scripts, bots, or other methods to access or scrape content from the website without explicit permission.

3.6. Distribution of Harmful Content 

   Users are not allowed to distribute or upload any content that could harm the website, its users, or their devices. This includes:

• Uploading or transmitting viruses, malware, spyware, or any other harmful or destructive code.
• Distributing phishing schemes, spam, or any other unsolicited or deceptive communication.

3.7. Commercial Exploitation

   The website may not be used for unauthorized commercial purposes, including:

• Promoting or selling any goods or services without the prior written consent of SB Tuition Centre.
• Engaging in any form of unauthorized advertising, solicitation, or marketing through the website.
• Reselling or redistributing any part of the website or its content without explicit permission.

3.8. Content Misuse

   Users are prohibited from misusing the content available on the website, including:

• Modifying, altering, or misrepresenting any content provided by SB Tuition Centre or other users.
• Using content for purposes not authorized by SB Tuition Centre, including distributing or displaying content outside of the website without proper authorization.
• Exploiting content in a manner that violates the rights of others, including privacy rights and intellectual property rights.

3.9. Violations of Privacy

   Respecting the privacy of others is paramount. Users must not:

• Collect, store, or share personal information about other users without their explicit consent.
• Engage in practices such as data mining, harvesting, or scraping user data for any unauthorized purpose.
• Invade the privacy of others by disseminating their personal information without their permission.

3.10. Circumvention of Security Measures 

    Any attempt to circumvent or disable the security features of the website is strictly prohibited. This includes:

• Bypassing access controls, password protections, or encryption protocols.
• Attempting to test, probe, or scan the website’s security mechanisms without authorization.
• Using any tools or techniques to anonymize your identity in a way that violates these Terms of Use.

3.11. Collusion and Conspiracy 

    Users must not engage in any conspiracy or collusion with others to violate these Terms of Use. This includes collaborating with others to:

• Undermine the integrity, security, or operation of the website.
• Coordinate attacks or fraudulent schemes against the website or its users.
• Distribute, share, or encourage the use of harmful or prohibited content.

3.12. Violations of Ethical Standards 

    SB Tuition Centre holds its community to high ethical standards. Users are expected to:

• Maintain honesty and integrity in all interactions and communications on the website.
• Respect the rights and dignity of others, avoiding any behavior that could be deemed unethical, dishonest, or in violation of accepted norms of conduct.
• Refrain from using the website to engage in any behavior that could damage the reputation of SB Tuition Centre or its community.

Consequences of Violations

Violating any of the above Prohibited Conduct guidelines may result in:

• Immediate suspension or termination of your account without prior notice.
• Legal action, including civil or criminal proceedings, depending on the severity of the violation.
• Reporting of your actions to appropriate law enforcement or regulatory authorities.

SB Tuition Centre reserves the right to take any other actions deemed necessary to ensure the safety, security, and integrity of its website and users.

4. Intellectual Property Rights

• Copyright: All content on this website, including but not limited to text, graphics, logos, icons, images, and software, is the property of SB Tuition Centre or its content suppliers and is protected by national and international copyright laws.
• Trademark: The SB Tuition Centre name, logo, and all related names, product and service names, designs, and slogans are trademarks of SB Tuition Centre or its affiliates or licensors. You must not use such marks without the prior written permission of SB Tuition Centre.

5. Modification of Terms of Use

5.1. Right to Modify 

   SB Tuition Centre reserves the right, at its sole discretion, to modify, amend, or revise these Terms of Use at any time. This right extends to changes that may be necessary due to evolving legal requirements, changes in business practices, technological advancements, or for any other reason deemed necessary by SB Tuition Centre. Any such modifications will be effective immediately upon being posted on the website unless otherwise specified.

5.2. Notification of Changes 

   While SB Tuition Centre will make reasonable efforts to notify users of any substantial changes to these Terms of Use, it is the responsibility of the user to regularly review the Terms of Use. Notifications may be provided by various means, including but not limited to:

• A prominent announcement on the homepage of the website.
• An email notification sent to the registered email addresses of users.
• A pop-up notification when logging into the website after modifications have been made.

   However, the absence of a notification does not negate the enforceability of the updated terms.

5.3. User’s Acceptance of Changes 

   By continuing to access or use the website after the changes have been posted, you indicate your acceptance of the modified Terms of Use. If you do not agree with any modifications, you should immediately cease using the website. It is your responsibility to ensure that you are familiar with the most current version of the Terms of Use.

5.4. Scope of Modifications 

   Modifications to the Terms of Use may include, but are not limited to:

• Changes in the way fees are charged or processed.
• Amendments to policies regarding user conduct and prohibited activities.
• Updates to our Privacy Policy or data protection practices.
• Revisions to the scope of services provided or limitations of liability.
• Alterations to the processes for dispute resolution and governing law.

5.5. Impact of Modifications

   It is important to note that modifications to these Terms of Use can have significant impacts on your rights and obligations under the agreement with SB Tuition Centre. This includes your ability to access or use certain features or services provided through the website. SB Tuition Centre encourages all users to thoroughly review any modifications to understand their implications.

5.6. Archived Versions 

   For transparency and reference purposes, SB Tuition Centre may maintain archived versions of previous Terms of Use. These archived versions may be made available to users upon request, subject to the company’s discretion. However, the most recent version of the Terms of Use will always take precedence in governing your use of the website.

5.7. Legal Compliance

   Any modifications made to these Terms of Use will be in compliance with applicable laws and regulations. SB Tuition Centre will not make any changes that would unjustly affect users’ legal rights without due process or notice as required by law.

5.8. Binding Agreement

   Once modifications have been made and posted, the revised Terms of Use constitute a legally binding agreement between you and SB Tuition Centre. Failure to review or ignorance of any changes does not absolve you from compliance with the revised terms.

5.9. Opt-Out Option 

   In rare instances, where substantial modifications significantly alter the nature of the agreement between SB Tuition Centre and the user, SB Tuition Centre may, at its discretion, offer users an opt-out option or the ability to terminate their account without penalty. However, this is subject to specific terms and conditions that will be detailed in the modification notice.

6.Term and Termination

Term of Service

SB Tuition Centre offers flexible, ongoing services designed to meet the educational needs of students and the professional goals of tutors. The following outlines the terms under which these services are provided:

6.1. Duration of Engagement:

  For Students:

• Students may enroll in tutoring services on a session-by-session basis or for a fixed term (e.g., monthly, quarterly). The term begins once the student has completed registration and made the initial payment to SB Tuition Centre.
• Ongoing Engagement: There is no mandatory long-term commitment for students unless they opt for a fixed-term package. However, students are encouraged to maintain regular attendance to maximize the benefits of the tutoring sessions.

 For Tutors:

• Tutors are engaged on a continuous basis, allowing them to offer their services as long as they meet the Centre’s standards and maintain an active status. Tutors are required to commit to the sessions they have agreed to with students and adhere to the Centre’s code of conduct.

6.2. Renewal of Services:

 Automatic Renewal: For students enrolled in fixed-term packages, services will automatically renew at the end of the term unless the student or their guardian opts out of renewal by notifying the Centre in writing at least seven days before the renewal date.

 Session-by-Session: Students who pay on a session-by-session basis are not subject to automatic renewal. They may book additional sessions at their convenience, subject to tutor availability.

Termination of Service: Both students and tutors at SB Tuition Centre have the right to terminate their engagement under certain conditions. The following outlines the termination process and the implications for both parties:

6.3. Termination by Students:

  Voluntary Termination: Students may choose to terminate their engagement with the Centre at any time. To do so, they must notify the Centre in writing via email or through their account dashboard.

 Refunds: If the student has prepaid for a fixed-term package, they may be eligible for a partial refund, depending on the number of sessions attended. Refund requests must be made within 14 days of the termination notice. No refunds will be provided for missed sessions unless there is a valid reason such as medical emergencies.

Termination Due to Dissatisfaction: If a student is dissatisfied with the tutoring services, they may terminate their contract and request a change of tutor. The Centre will attempt to resolve the issue by offering an alternative tutor before processing the termination.

 Automatic Termination: The Centre reserves the right to automatically terminate a student’s engagement if they repeatedly miss sessions without valid reasons or engage in behavior that disrupts the learning environment.

6.4. Termination by Tutors:

 Voluntary Termination: Tutors may terminate their association with SB Tuition Centre by providing a minimum of 30 days’ notice in writing. This allows time for the Centre to arrange a replacement tutor for the affected students.

 Termination for Non-Compliance: The Centre reserves the right to terminate a tutor’s engagement without notice if they fail to comply with the Centre’s policies, including but not limited to unprofessional behavior, frequent cancellations, or inadequate performance as reflect ed in student feedback.

Implications of Termination: Upon termination, tutors will receive payment for any completed sessions. However, they forfeit any right to further payments for upcoming sessions they had previously committed to.

6.5. Termination by SB Tuition Centre:

 Breach of Terms: The Centre may terminate the engagement of either students or tutors if there is a breach of the terms outlined in this agreement or other policies of the Centre. This includes, but is not limited to, dishonest behavior, non-payment of fees, or violation of the Centre’s code of conduct.

Immediate Termination:  In cases of severe misconduct, illegal activities, or actions that threaten the safety and well-being of others, the Centre reserves the right to immediately terminate the account of the student or tutor without prior notice.

 Suspension: Before termination, the Centre may choose to suspend the account of a student or tutor pending investigation of any alleged misconduct. During this period, all services will be on hold until a final decision is made.

6.6. Post-Termination Obligations:

Outstanding Payments: Both students and tutors are required to settle any outstanding payments before their accounts are closed. Failure to do so may result in legal action or referral to a collections agency.

 Return of Materials: If any materials, books, or equipment were provided by the Centre, they must be returned in good condition within seven days of termination. Failure to return these items may result in additional charges.

 Confidentiality: Even after termination, both students and tutors are expected to maintain the confidentiality of any proprietary information or personal data they had access to during their engagement with the Centre.

6.7. Re-engagement After Termination:

For Students: Students who wish to re-engage with SB Tuition Centre after termination must reapply and may be subject to new terms and conditions. Previous violations may affect eligibility for re-engagement.

For Tutors: Tutors who wish to return after termination must undergo a re-evaluation process, which may include re-submission of credentials and interviews. Depending on the reason for termination, re-engagement may not be permitted.

6.8. Final Provisions:

 Governing Law: The terms and conditions regarding termination are governed by the laws of the state in which SB Tuition Centre operates. Any disputes arising from termination will be resolved under the jurisdiction of the local courts.

 Modifications: SB Tuition Centre reserves the right to modify these terms at any time. Notice of changes will be provided to all users, and continued use of the Centre’s services after modification constitutes acceptance of the new terms.

By adhering to these terms and conditions, SB Tuition Centre ensures a fair, transparent, and professional environment for all users. We believe that these guidelines help maintain the integrity of our educational services and foster a positive learning experience for everyone involved.

7. Disclaimers; No Warranties

7.1. General Disclaimer 

   The information, content, and services provided on the SB Tuition Centre website are offered on an “as-is” and “as-available” basis. While we strive to provide accurate and up-to-date information, SB Tuition Centre makes no representations or warranties of any kind, express or implied, regarding the completeness, accuracy, reliability, suitability, or availability of the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is strictly at your own risk.

7.2. No Warranties on Educational Outcomes 

   SB Tuition Centre does not guarantee any specific educational outcomes or results from the use of our services, including but not limited to home tuition, group tuition, hobby classes, or competitive exam coaching. While we endeavor to provide high-quality educational support, individual results may vary based on a variety of factors, including but not limited to the student’s effort, commitment, and external circumstances.

7.3. Service Availability Disclaimer 

   SB Tuition Centre makes no warranty or representation that the website and services will be uninterrupted, timely, secure, or error-free. We reserve the right to modify, suspend, or discontinue any part of the website or services at any time without notice. We are not liable for any disruptions or issues arising from scheduled maintenance, technical failures, or any other reason beyond our control.

7.4. Third-Party Content and Links 

   The website may include links to third-party websites, content, or services that are not owned or controlled by SB Tuition Centre. These links are provided for your convenience and do not constitute an endorsement by SB Tuition Centre of the content or services provided by such third parties. SB Tuition Centre has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. Accessing third-party websites or using third-party services is entirely at your own risk.

7.5. No Warranty of Security 

   While SB Tuition Centre takes reasonable measures to protect the security of its website and users’ information, we do not guarantee that our website is immune to all forms of cyber-attacks, malware, or unauthorized access. You acknowledge that any data transmitted over the internet, including personal information, is inherently vulnerable to security breaches, and SB Tuition Centre is not responsible for any breaches of security that are beyond our control.

7.6. No Warranty of Compatibility 

   SB Tuition Centre does not warrant that the website will be compatible with all devices, operating systems, or browsers. It is your responsibility to ensure that your access to the website is through compatible and up-to-date technology. SB Tuition Centre is not liable for any difficulties or incompatibilities that may arise from your use of outdated or unsupported technology.

7.7. Limitation of Liability for Technical Issues 

   SB Tuition Centre is not responsible for any technical issues that may arise while using the website, including but not limited to:

• Data loss, corruption, or delays due to technical malfunctions or server issues.
• Inaccuracies or errors in the content due to software bugs or other technical problems.
• Temporary unavailability of the website due to network outages, maintenance, or unforeseen events.

7.8. Educational Material Disclaimer 

   The educational materials, resources, and content provided on the SB Tuition Centre website are intended for informational and educational purposes only. While we aim to provide quality content, we do not guarantee that the educational material provided will meet your specific needs or expectations. Users are encouraged to verify the accuracy and applicability of any information before relying on it for educational or professional purposes.

7.9. No Financial or Legal Advice 

   Any financial, legal, or other advice that may be provided through the website, directly or indirectly, is for informational purposes only and should not be construed as professional advice. SB Tuition Centre is not a licensed financial or legal advisor, and you should seek professional advice tailored to your specific circumstances before making any financial or legal decisions.

7.10. No Implied Warranties 

    To the fullest extent permitted by applicable law, SB Tuition Centre disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not guarantee that the website will meet your requirements or that any defects or errors in the website will be corrected.

7.11. Limitation of Liability 

    In no event shall SB Tuition Centre, its affiliates, officers, directors, employees, or agents be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of, or inability to access or use, the website.
• Any conduct or content of any third party on the website.
• Any content obtained from the website.
• Unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not SB Tuition Centre has been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

7.12. Jurisdictional Limitations 

    Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations may not apply to you. In such jurisdictions, the liability of SB Tuition Centre will be limited to the maximum extent permitted by law.

8. Indemnification

At SB Tuition Centre, we prioritize the safety, integrity, and satisfaction of all our users, including students, parents, tutors, and staff. However, to protect our Centre from potential legal liabilities and ensure that all parties involved understand their responsibilities, we have established the following indemnification terms of use.

8.1. Indemnification by Students and Parents

By registering and using the services provided by SB Tuition Centre, students and their parents or legal guardians agree to indemnify and hold harmless the Centre, its directors, employees, and agents from and against any and all claims, damages, losses, liabilities, and expenses (including legal fees) arising out of or in connection with:

• Misuse of Services: Any misuse of the Centre’s services, including but not limited to inappropriate behavior during tutoring sessions, violation of the Centre’s policies, or any action that disrupts the learning environment.
• Breach of Agreement: Any breach of the terms and conditions outlined in this agreement, including but not limited to non-payment of fees, providing false information during registration, or violating the code of conduct.
• Third-Party Claims: Any claims made by third parties as a result of the student’s or parent’s actions, including but not limited to claims related to intellectual property infringement, defamation, or violation of privacy.
• Personal Injury or Property Damage: Any personal injury or property damage that occurs during tutoring sessions, whether on-site or during home tuition, that is caused by the student’s actions or negligence.

8.2. Indemnification by Tutors

Tutors engaged by SB Tuition Centre are also required to indemnify and hold the Centre harmless from any claims, damages, losses, liabilities, and expenses arising out of or in connection with:

• Professional Conduct: Any claims related to the tutor’s professional conduct, including but not limited to allegations of misconduct, unprofessional behavior, or failure to deliver services as agreed upon with students.
• Breach of Contract: Any breach of the terms outlined in the tutor’s agreement with SB Tuition Centre, including failure to adhere to the Centre’s guidelines, canceling sessions without proper notice, or not maintaining the confidentiality of student information.
• Legal Violations: Any legal violations or claims arising from the tutor’s actions during the course of their engagement with SB Tuition Centre, including but not limited to intellectual property violations, defamation, or unauthorized sharing of content or materials
• Third-Party Claims: Any third-party claims resulting from the tutor’s actions, including those related to unauthorized use of materials, negligence, or any other actions that may lead to legal action from students, parents, or other parties.

8.3. Indemnification by SB Tuition Centre

While students, parents, and tutors are required to indemnify the Centre under the circumstances described above, SB Tuition Centre also commits to indemnifying its users under specific conditions:

• Data Protection: SB Tuition Centre agrees to indemnify users for any losses or damages arising from a breach of the Centre’s data protection policies, provided that such a breach is due to the Centre’s negligence or failure to adhere to industry-standard security practices.
• Service Disruption: If a student or tutor experiences a disruption in services due to the Centre’s failure to maintain its platform or facilities, the Centre will indemnify the affected parties for any direct financial losses incurred as a result.
• Employee Conduct: SB Tuition Centre will indemnify users for any claims arising from the misconduct of its employees, provided that the misconduct occurred within the scope of their employment and was not the result of any actions or omissions by the user.

8.4. Procedures for Indemnification

To invoke the indemnification clauses outlined above, the following procedures must be followed:

• Notification: The indemnified party must notify the indemnifying party in writing as soon as reasonably possible after becoming aware of any claim or potential claim that may lead to indemnification.

• Cooperation: The indemnified party must fully cooperate with the indemnifying party in the defense or settlement of any claim, including providing access to relevant documents, witnesses, and other information.
• Control of Defense: The indemnifying party reserves the right to assume control of the defense and settlement of any claim that may lead to indemnification. However, the indemnified party may participate in the defense at their own expense
• Settlement: The indemnifying party shall not settle any claim without the prior written consent of the indemnified party, which shall not be unreasonably withheld.

8.5. Limitations of Indemnification

It is important to note that indemnification does not cover the following:

• Gross Negligence or Willful Misconduct: Indemnification will not apply in cases where the indemnified party has engaged in gross negligence or willful misconduct.
• Indirect or Consequential Damages: Indemnification does not cover indirect or consequential damages, such as loss of profits, loss of business opportunities, or reputational harm.
• Non-Compliance: If the indemnified party fails to comply with the procedures for indemnification, including timely notification and cooperation, the indemnifying party may be released from its indemnification obligations.

8.6. Governing Law and Jurisdiction

The indemnification terms outlined herein are governed by the laws of the state in which SB Tuition Centre operates. Any disputes arising out of or in connection with these indemnification terms shall be subject to the exclusive jurisdiction of the local courts.

8.7. Final Provisions

SB Tuition Centre reserves the right to amend these indemnification terms at any time. Users will be notified of any changes, and continued use of the Centre’s services following such changes will constitute acceptance of the new terms.

By agreeing to these indemnification terms, students, parents, and tutors acknowledge their understanding of their responsibilities and the protections afforded to SB Tuition Centre. These terms are designed to foster a fair and secure environment where all parties can focus on education and personal growth.

 9. Dispute Resolution and Arbitration

At SB Tuition Centre, we are committed to fostering a positive and productive environment for all our users, including students, parents, and tutors. However, we recognize that disputes may occasionally arise. To address these situations efficiently and fairly, we have established the following dispute resolution and arbitration procedures under terms of use.

9.1. Informal Dispute Resolution

Before resorting to formal arbitration, SB Tuition Centre encourages all parties to attempt to resolve any disputes through informal means. This process is designed to be collaborative and aims to reach a mutually acceptable solution:

• Initial Communication: If a dispute arises, the concerned party (whether a student, parent, or tutor) should first communicate the issue directly to the other party involved. Open and honest communication often resolves misunderstandings quickly.
• Reporting to SB Tuition Centre: If the dispute cannot be resolved through direct communication, the issue should be reported to SB Tuition Centre’s support team. This can be done via email, phone, or through the contact form on our website. The report should include a detailed description of the issue, relevant dates, and any supporting documentation.
• Mediation: Upon receiving the report, SB Tuition Centre will assign a mediator from its staff to facilitate discussions between the parties. The mediator will attempt to help both sides reach a resolution. This process is confidential, and the mediator’s role is to assist in finding a fair and amicable solution, not to impose a decision
• Resolution Timeline: The informal dispute resolution process is typically completed within 30 days of the initial report. However, this timeline may be extended if both parties agree that additional time is necessary to reach a resolution.

9.2. Formal Dispute Resolution: Arbitration

If the informal dispute resolution process does not result in a satisfactory outcome, the parties agree to resolve the dispute through binding arbitration, rather than through court litigation. Arbitration is a more formal process than mediation but is generally quicker, less expensive, and less adversarial than going to court.

• Agreement to Arbitrate: By using the services provided by SB Tuition Centre, all users (students, parents, and tutors) agree that any disputes or claims arising out of or in connection with their use of the Centre’s services will be resolved exclusively through binding arbitration.

Arbitration Process:

• Initiating Arbitration: The party seeking arbitration must send a written demand for arbitration to the other party and to SB Tuition Centre. This demand should outline the nature of the dispute, the relief sought, and any relevant documentation.
• Selection of Arbitrator: The arbitration will be conducted by a single arbitrator who is mutually agreed upon by both parties. If the parties cannot agree on an arbitrator within 14 days of the demand, the arbitrator will be appointed by a reputable arbitration service chosen by SB Tuition Centre.
• Arbitration Venue and Rules: The arbitration will take place in Nagaon district, Assam, unless both parties agree to a different location. The arbitration will be conducted in accordance with the rules of the arbitration service chosen, which will govern the proceedings. The arbitration will be conducted in English.
• Binding Decision: The arbitrator’s decision will be final and binding on all parties. The arbitrator will have the authority to award any relief that would be available in a court of law, including compensatory damages, injunctive relief, and attorney’s fees. The arbitrator’s decision may be enforced in any court of competent jurisdiction.
• Confidentiality: All aspects of the arbitration, including the proceedings, documents, and the final decision, will be kept confidential by both parties and the arbitrator, except as necessary to enforce the arbitrator’s decision.
• Cost of Arbitration: The costs of the arbitration, including the arbitrator’s fees, will be shared equally by both parties unless the arbitrator decides otherwise in the final award. Each party will bear its own legal fees and other expenses incurred during the arbitration.

9.3. Exceptions to Arbitration

While arbitration is the agreed-upon method for resolving most disputes, there are certain exceptions where arbitration may not be required:

• Small Claims: Either party may bring an individual claim in small claims court in Nagaon district if the dispute qualifies for small claims jurisdiction. This is typically for disputes involving small amounts of money.
• Injunctive Relief: Either party may seek injunctive relief (such as a restraining order) in a court of law to prevent irreparable harm. However, any other claims for damages or relief will still be subject to arbitration.

9.4. Governing Law and Jurisdiction

The dispute resolution and arbitration provisions are governed by the laws of the state of Assam, India. Any arbitration or legal proceedings related to a dispute arising from SB Tuition Centre’s services will be conducted under the jurisdiction of the local courts in Nagaon district, unless otherwise agreed by the parties.

9.5. Final Provisions

• Amendments: SB Tuition Centre reserves the right to amend these dispute resolution and arbitration provisions at any time. Users will be notified of any changes, and continued use of the Centre’s services following such changes will constitute acceptance of the new provisions.
• Severability: If any part of these dispute resolution and arbitration provisions is found to be unenforceable, the remaining parts will continue to be valid and enforceable.

By agreeing to these dispute resolution and arbitration terms of use, all parties acknowledge their understanding of the procedures and their commitment to resolving disputes in a fair and efficient manner. SB Tuition Centre is dedicated to maintaining a positive educational environment and believes that these provisions help protect the interests of all users while ensuring that disputes are handled with the utmost care and professionalism as per terms of use.

10. Limitation of Liability: Terms of Use

SB Tuition Centre strives to offer high-quality educational services, including home tuition, group tuition, hobby classes, and coaching for competitive exams. However, by using our services or accessing our website, you acknowledge and agree to the following limitations of liability of the Centre’s terms of use.

 10.1 Service Delivery:

SB Tuition Centre acts as a facilitator between tutors and students. While we carefully vet our tutors and strive to match them appropriately with students, we do not guarantee the effectiveness, success, or outcomes of the tutoring sessions. The performance and behaviour of individual tutors or students are beyond our control, and SB Tuition Centre shall not be liable for any disputes, disagreements, or dissatisfaction arising from the tutoring services provided.

10.2 Website Content and Availability:

We endeavor to keep all information on our website accurate, up-to-date, and accessible. However, SB Tuition Centre does not guarantee that the website will be free from errors, omissions, or interruptions. We shall not be liable for any damages resulting from the use of or inability to use our website, including any loss of data or disruption of service.

10.3 Third-Party Links and Services:

Our website may contain links to third-party websites or services that are not owned or controlled by SB Tuition Centre. We do not endorse, take responsibility for, or assume liability for any third-party content, products, or services. Accessing these links is at your own risk, and you should review the terms and conditions of any third-party sites you visit.

10.4 Limitation of Damages:

To the fullest extent permitted by applicable law, SB Tuition Centre, its directors, employees, agents, or affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising out of or related to your use of our services or website, whether based on warranty, contract, tort (including negligence), or any other legal theory, even if we have been advised of the possibility of such damages.

10.5 Maximum Liability:

In no event shall SB Tuition Centre’s total liability to you for any claims arising out of or related to the use of our services or website exceed the amount paid by you, if any, for the specific service in question within the three months preceding the event giving rise to the claim.

10.6. Jurisdiction:

These limitations of liability shall be governed and construed in accordance with the laws of India. Any legal action or proceeding arising under this clause shall be brought exclusively in the courts of Nagaon, Assam.

10.7. Amendments:

SB Tuition Centre reserves the right to amend or modify this Limitation of Liability clause at any time without prior notice. It is your responsibility to review this clause periodically to stay informed of any changes.

By using SB Tuition Centre’s website and services, you acknowledge that you have read, understood, and agreed to this Limitation of Liability clause. If you do not agree with any part of this clause, you must discontinue the use of our services and website immediately.

11. Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of India. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Nagaon, Assam.

12. Entire Agreement: Terms of use

These Terms of Use constitute the entire agreement between you and SB Tuition Centre with respect to the use of the website and supersede all prior or contemporaneous communications and proposals, whether oral or written, between you and SB Tuition Centre.